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Refunds/Exchanges/Returns Policy - All purchases made through the Known Online Store are considered final. We may allow exceptions for outstanding occurrences. All returns or exchanges are reviewed on a case-by-case basis. Please contact our customer service number at (920) 738-5588 for more information. Free shipping with purchase of $75.00 or more. All shipments will be mailed on Friday of each week via 1st Class USPS only.